many thanks and some thoughts

hugo oscar leimann patt (hleimann_at_houseware.com.ar)
Mon, 31 Mar 1997 06:31:34 -0300

Hi CRMers, (SCBSM)(*)
1. First of all, thanks to so many private answers to my doubts and
questions. Don't have here al the list but remember names like vince, Bob,
John, Ken, David, Barry, Rick, etc.
I wonder if this private answers aren't usefull to other people in the group
as well. For instance, I would like to see the answers to questions that
others members of the forum have posted. I suppose is the way this
"colective or organizational learning" (Fifth Disicipline) works. We are an
organization after all. Our product is knowledge, our objective is safety,
and our benefits is the satisfaction of a job well done.
2. Secondly, it is interesting for outsiders like me, to observe the
cultural and idiomatic difficulties some time arrise in this place. Someone
asks for puting an "emoticon" to better understand some sentences, others
can't translate exactly what they mean, and there are some people like
myself that can't express properly and sometimes even can't understand te
slang some other memebrs are using. I suppose no other things happen in a
multicultural cockpit. There are a lot of people in this forum that simple
prefer to remain in silence. Are they affraid "copilots" ?. Dont have they
even questions to make ?
3. One of my previous misunderstanding was nevertheless answered in a
enlighting way by Barry Strauch and Rick Heybaeck. But I would like to ask
the question in another form, in the following paragraph.
4. Reading the Ninth Symposium workshops abstacts, i realzed that it is very
tough decision to choice two of them. Inevitably you loose the others. But,
one of them speaks about the poor outcome of 15 years of CRM efforts.
Fakoussa and Hanz stress the "stress" as the root cause.
OK, but I'm still thinking in my misundestanding of FARS, i.e. if we know
that we are dealing with nothing less than 80% of accidents here, is not the
time to thing about establish or reinforcing some king of "CRM-exam" like
with the technical stuff ?.
Or are we confident that all the "approved" courseware are enough to cope
with this huge problem ?.
We were optimistic till the three B-757 accidents. Confidential reports
inform us that the problems remain there. CRM don't reach everyone. In some
situations (by stress or other factors unknown to me) CRM skills and
attitudes are overrunned or forgiven and once more we have a pick in the
mishap statistics.
My question in brief is, Is not the time to inforce some kind of check
system to approve or not CRM behaviors, the same way we do with technical
stuff ?...

Thanks a lot for your patience reading all this terrible english stuff.

Hugo.

(*)SCBSM= Sorry for the cold blood shakespear murder :)