Hello Roger and other CRM-ers,
I implemented the Jet conversion course at Sabena, Belgian World =
airlines. The Jet conversion course is the predecessor of the JAR-MCC =
course (to be implemented when the JAR's take effect).
I have all the details available, but it is such a huge amount, that I =
would like you to be more specific. The MCC is a complete course =
requiring simulator time, a checkout, HF training, Loft scenario's =
a.s.o. It is impossible to explain all the details using e-mail.
Interfaces
software, hardware, environment & liveware mismatches
Refer to the excellent book by F. Hawkins: Human Factors.
Leadership/Followership & Authority
managerial, etc etc etc etc
We use the Management Grid concept.
Personality, Attitude & Motivation
conflict resolution, mediation, critique and team building
Communications
listening, feedback, participation
All candidates go through a 3-day seminar covering these topics.
Andre Berger
Training captain B737
Sabena
Aberger_at_innet.be
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