Thanks for your input in FA's CRM. I understand that your course is atten=
ded
by FA's and other operators. Is it focused on FA and in flight operations=
?
Can you indicate the main topics of the 8 hour program?
Tahar El Amouri
-----Message d'origine-----
De : CLAUDINE CAMPBELL <claudine.campbell_at_sympatico.ca>
=C0 : crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
Date : dimanche 28 juin 1998 18:28
Objet : Including flight attendants
>
>Good afternoon,
>
>Just thought I may be in a position to respond to the question of flight
>attendant participation in CRM. I am a flight attendant and a CRM
>developer/facilitator at Canadian Regional Airlines. We're the third
>largest airline in Canada and a wholly owned subsidiary of Canadian
>Airlines International. We have been conducting joint flight ops,
>in-flight, and maintenance CRM training for the past three years. If
>possible, we also have participants from operations control including
>dispatchers, crew schedulers, etc. We call the program "Company Resourc=
e
>Management".
>
> The class is an 8 hour program with all departments represented and
>engaged in the human factors learning process together. We have found
>that the concepts covered are universally accepted by all members of the
>team, regardless of job function. We attempt to use case studies that
>include breakdowns beyond the cockpit and have been very succesful
>utilizing examples such as the Air Ontario Dryden accident and the
>Nationair accident in Jeddah.
>
>Needless to say, discussions sometimes become heated, however the
>feedback we have received has overwhelmingly indicated that the program
>helps to bridge the gap between these departments while identifying each
>groups role in breaking the links in the error chain.
>
>One last note, each class is co-facilitated by a pilot, a flight
>attendant, and a ground person (either a dispatcher or engineer). If
>anyone has any questions about the program, feel free to contact me.
>
>Claudine Campbell
>Canadian Regional Airlines
>