What have you been up to lately, my friend? It's been a long time. Tell me,
are you still in the thick of things as far as CRM is concern? As for me I'm
back doing some work in CRM for MAS. We have had some major changes in our
organisation and when the new team took over Flight operations they have
brought me back in. In any case this is to renew old contacts and the my
email address is <arhfam_at_tm.net.my> You have dropped the "a" in your
address to Robertson. In any case I'll try to contact him to see what I can
do to help him out.
Till then take care and see you soon.
Cheers
Azmi
-----Original Message-----
From: Colin Rippey <cribble_at_xtra.co.nz>
To: crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
Date: 15 June 1998 15:15
Subject: Re: G. Hofstede
>
>
>-----Original Message-----
>From: Philip M Robertson <philmrob_at_bigfoot.com>
>To: CRM Developers <crm-devel_at_db.erau.edu>
>Date: Sunday, June 14, 1998 12:28
>Subject: G. Hofstede
>
>
>>
>>Hi,
>>
>>Does anyone have any further information on the work of Gert Hofstede
>>(Individualism Index:Power Distance Index)? In my operating
>environment...........
>
>Philip
>
>Malaysia Airlines used Hofstede's studies in their initial CRM courses
>in the early 90's. Capt Azmi Radzi was, at least until recently, running
the
>programme.
>He may be able to offer practical advice on transforming the study results
>into useful CRM training
>material. Try him at rhfam_at_tm.net.my
>
>Cheers
>Colin Rippey
>
>