For those of you who are interested in culture, here is a reference to
another useful book:
Granrose, C. S. & Oskamp, S. (Eds.). (1997). Cross-Cultural Work Groups.
London: Sage.
One of the chapters is "Cross cultural barriers to effective
communication in aviation" written by Judith Orasanu, Ute Fischer and
Jeannie Davison.
Best regards,
Jens R.
-----------------
Jens Rolfsen
Psychologist
Braathens
Training Department
PO BOX 55
1330 OSLO AIRPORT
NORWAY
Jens.rolfsen_at_Braathens.no