boomerangs
Gerry Joering (Gerry_Joering_at_CompuServe.COM)
Sat, 28 Jun 1997 21:39:40 -0400
I think there is a difference between the pic who feels CRM lessens his or
her authority and yet operates within norms and the pilot who reacts by
becoming even more authoritarian and anti-social. The second group is the
one I would apply the boomerang tag to. Their response to training has
resulted in an even less safe operation. They are basically saying that
they alone know how to operate and please don't bother them with any new
concepts. That we haven't made CRM relevant to them is our biggest
failing. Gerry