This paper evolved out of our certification work with various three to two
pilot conversions of "classic" aircraft (such as the B-727) and the addition
of advanced avionics systems to this same group of aircraft. Among other
things it contains a discussion of the various methods of workload evaluation
currently in use for civil certification of transport category aircraft in
the U.S. plus a brief mention of other analysis techniques (such as
time-line). Effective CRM is a certification issue.
Copies of this paper can be obtained through either SAE (www.sae.org) or AIAA
(www.aiaa.org).
Hope this helps. Bob Barnes