My name is Jens Rolfsen, I'm a psychologist working for Braathens SAFE
in Norway. Air Lingus in Ireland has developed a human factors oriented
"ramp management program" - SCARF Ground handling safety training
program. The data from the evaluation of this project are quite
impressive:
Data period 1995-96
Data refer to personal injury accidents
16% reduction in accident frequency
26% reduction in accident severity
41% reduction in number of lost days resulting from injury accidents
These improvements have been explicitly attributed to the implementation
of the SCARF program. Further information about this program is
available from Air Lingus.
You also asked about cabin-cockpit joint training - in my own company,
all pilots and flight attendants have completed joint CRM awareness
training. We now continue to train pilots and CA's together in our cabin
emergency and fire simulator, and this gives them opportunities to
develop actual CRM skills.
Best regards
Jens
------------------------------
Jens Rolfsen
Psychologist
Braathens SAFE
Training Department
Postboks 55
1330 Oslo Lufthavn
Norway
Tlf.(47) 67 59 70 00
> ----------
>
> A working group has been set up within our airline to determine what
> HF training is required throughout the company, what support is
> required for each of the sections, and how the whole operation should
> be coordinated. We have been tasked with putting together a mission
> statement and a presentation for the directors to state the case for
> the training. Because of that we are trying to get some idea of how
> many airlines have extended the concepts beyond the flight deck and
> the cabin.
> Has anyone got information on aviation entities that have initiated
> formal training for staff other than those on board the aircraft, and
> how far away from the flight line have they ventured?
> Also, how many airlines have a program of cabin cockpit joint
> training.
> We are of course quite eager to convince the board of the necessity,
> so the more evidence that we can gather, the more chance we have. If
> anyone can help it would be greatly appreciated.
> Thanks
> Bob Upham
>