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---------------------- Original Message Follows ----------------------Keasal, David wrote:
>
> Hi Bob,
>
> At FlightSafety we have an established program of Maintenance Resource
> Management. Many people also include managers, dispatchers, etc. in the
> courses.
>
> Hope this helps you.
>
> Dave Keasal
> FlightSafety International
> Toledo, Ohio
>
> > ----------
> > From: Bob Upham[SMTP:uppie_at_emirates.net.ae]
> > Sent: Tuesday, June 17, 1997 12:30 PM
> > To: 'CRM Developers Group'
> > Subject: Company Wide Human Factors
> >
> > A working group has been set up within our airline to determine what
> > HF training is required throughout the company, what support is
> > required for each of the sections, and how the whole operation should
> > be coordinated. We have been tasked with putting together a mission
> > statement and a presentation for the directors to state the case for
> > the training. Because of that we are trying to get some idea of how
> > many airlines have extended the concepts beyond the flight deck and
> > the cabin.
> > Has anyone got information on aviation entities that have initiated
> > formal training for staff other than those on board the aircraft, and
> > how far away from the flight line have they ventured?
> > Also, how many airlines have a program of cabin cockpit joint
> > training.
> > We are of course quite eager to convince the board of the necessity,
> > so the more evidence that we can gather, the more chance we have. If
> > anyone can help it would be greatly appreciated.
> > Thanks
> > Bob Upham
> >Bob, I am the Sr. Human Factors Specialist in Technical Operations for
Northwest Airlines. Together with facilitators from our maintenance and
training ranks, my colleague Phyllis Dozier and I have developed a MRM
seminar for the maintenance personnel within Tech Ops. This course is
just the beginning and thus far, over 3000 mechanics, managers,
instructors, and others have participated. If you would like more
information, please call me at 612.726.1203 or my colleague, Phyllis
Dozier, Manager, Technical Training, at 612.726.6796.
We are also working along with Flight Operations (Guy Smith, Tony Sasso,
and others), and other departments such as the SOC, and In Flight to
coordinate our future efforts in cross department training.