Training effectiveness

CRMDEEN_at_aol.com
Wed, 15 Jul 1998 19:15:52 EDT

Hi gang, got a new question:
Has anyone ever done a research study on the effectiveness of a
particular technique of training, compared to others? Someone in my area has
proposed changing our CRM teaching methods to do only case studies.
My initial reaction is that while reviewing case studies, maybe even
watching a video tape of the mishap, and trying to analyze what the mishap
crew did and did not do, this is a very shallow approach to effective behavior
modification. Isn't this only generalization, and not experiential? I
certainly don't think it approaches a behavioral skill level that Vince
Mancuso is advocating.
The challenge I'm facing is telling these folks that while case studies
are good, they are not AS good as some other techniques. So the question will
be, HOW much better is experiential, role-play, exercises, etc. type of
training? Does anyone have some supporting data or experiences?

Greg Deen
Raytheon