Re: Confidentiality Issue
inmae (inmae_at_house.com.ar)
Fri, 10 Jul 1998 13:56:40 -0300
CharlieRU_at_aol.com wrote:
>
> Hugo,
> As Vince Mancuso always says "CRM can solve all the problems". Many are
> the times that I shake my head in amazement at what I've come to call
> "American Mismanagement Practices". Of course it's not just an American
> thing, but it's a management style based on system management not people
> management. Many managers need People Management 101. They continue to hire
> the wrong people for the wrong job, demand that the stop behaving like people
> ( 5-8% of the work force is late to work everyday for real people reasons)
> including making human errors. So they do things to get rid of those erring
> people only to hire more erring people. People are people, rouges are every
> where, aviation, medicine, attorneys, everywhere there are people. The
> underlying nut to crack is not more and more CRM but rather an emphasis on
> managing people in general. To me CRM is a subset of those skills. Many
> mishaps I review elude to things like who put this crew together, to do what,
> with what resources? Challenger, Trident, VietNam and so many more show a
> fundamental lack of managers not able to successfully manage people.
> It's a cultural thing. I've always thought that if the manager manages the
> people they will manage the mission.
> Charlie
Hi Charlie
How I should like to share your optimism
Best Regards. Hugo
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