Rogue
CRMDEEN_at_aol.com
Tue, 7 Jul 1998 17:55:56 EDT
Hello Chris Kriechbaum , and others,
I would agree with Guy Smith's technique, and add another. After all of
this time, especially with a reputation of circumventing and avoiding the
classroom events, I submit your real challenge is self-perception. Does this
guy think he is a "rogue"?
The LOFT scenario is the best solution, if it is videotaped, and if the
the facilitator is skilled at orchestrating the debrief with "self-perception"
as the theme. Additionally, the LOFT facilitator must be skilled at pushing
the stress level beyond the defence mechanisim this individual will bring into
the scenario. The LOFT must be very real, and very intense, to trigger his
"real" behavior.
We are in the business of behaviour modification, and permanent change
will only come from within. The individual must make the commitment. I
recall a list of CRM qualities from the ICAO pamphlet of 1989. One of the
items was "CRM is a program to allow the individual to learn how their own
behaviour affects the crew's behaviour." (I may be a bit inaccurate on the
quote, but that's the jist).
Another technique to get the attention of this individual is to target
that which he likes doing the most--flying. Through the years, I'm sure he's
learned to respect the need for check-airmen. Has he had a flight check that
evaluated CRM skills?
This group recently had some interesting dialogue on the topic, and
Vince Mancuso has published a list of CRM skills, with behavior objectives.
We in the Air Force are poking at the threshold of using such a list, but the
step across the line has a hole in the floor.
Before you send a check-airman into the LOFT scenario, or on a mission
with this guy, be ready for the reaction to the failure. When an evaluator
documents a "deficiency", the evaluatee will ask for, and deserves,
"corrective action." Do you have a re-training program to "fix" the
deficiency.
A member of this group, Patricia Anderjsen (I'm sorry for the spelling),
of KLM, has the only program I've seen that has a process with which to
succeed. You should also be prepared for the individual to "fail" re-
training. If the individual fails to modify his behaviour to the published
performance standards, is the management prepared to treat the CRM skills with
the same seriousness as they have treated "pilot" skills?
A lot of aviation systems are on this threshold, include that which I
serve, but I'm not sure we've convinced ourselves that "CRM skills" are proven
enough to be respected and expected as "technical skills". It's a challenging
threshold.
Good luck, Cris. Keep us informed as you pioneer the next threshold.
Greg Deen
Raytheon