Much good response has arrived from the group re your "problem child"
(actually, at 58 years of age, he's a little beyond the infant stage,
though doesn't appear to act so).
Your statement that there had been a recommendation to have further
training in: "Airmanship and Judgement Skills" indicates that if at age
58 he hasn't got these things right by now, there really doesn't appear
to be any hope whatsoever in getting them right at all. The question is,
why has he been allowed to get away with this sort of (mis)behaviour for
so long? The mind boggles at the apparent lack of managerial control in
this case.
Clearly this is a totally dangerous, unstable and dysfunctional pilot,
and he shouldn't be given any leeway whatsoever, either by management OR
the union (which sounds as though it may be a major stumbling block at
this point). The fact that you've identified "a history of denial of his
own problem, inability to work well with his peers, but sufficiently
smart to say and do the right things when training hurdles are created
for him" indicates some REALLY BIG PSYCHOLOGICAL PROBLEMS ...."He has
had some interesting (what does INTERESTING MEAN? I'd say they go far
beyond just interesting.....they're more like really BLOODY SERIOUS!!!!)
incidents over the years which have on two occasions, very nearly
resulted from either a hull loss or substantial damage" (WOW....now that
REALLY is FAR beyond being INTERESTING; I wonder what the passengers on
those flights would say if they realised the danger they'd been in).
You've got a MAJOR problem on your hands here, and I'm surprised that
the airline's management OR the regulatory authority haven't addressed
this matter.......the sky just isn't the right place for a person like
this!
I'd suggest the only remedy in this case is the "alphabet" solution, as
follows:
a) the guy has a problem with A B C, i.e., "Attitude" "Behaviour" &
"Communication".........therefore;
b) invoke the D C M (i.e., DON'T COME MONDAY..... GET RID OF HIM
NOW!!!!).
Regards, Phil R
===========================================================================================
Chris Kriechbaum wrote:
>
> CRM Trainers,
>
> I am faced with a interesting situation, which I thought may be of some
> interest to you all, plus I thought someone may have some advice on how to
> solve this particular problem.
>
> We have a longstanding longhaul Captain who has been a "rogue" for some time
> now. He has had some interesting incidents over the years which have on two
> occasions, very nearly resulted from either a hull loss or substantial damage.
>
> On the last incident two years ago, a substantial training program was
> implemented, which covered conflict resolution, flight deck management and
> teamwork type issues.
>
> As you can imagine he has had yet another incident, which (after weeks of
> talking) has resulted in a recommendation to have further training in:
>
> "Airmanship and Judgement Skills"
>
> You may well ask why the correct decision is not termination, but this is
> not possible due to complex industrial legislation.
>
> If you were faced with having to put together a training program to address
> the above skills, for a 58 year old Captain, with a history of denial of his
> own problem, inability to work well with his peers, but sufficiently smart
> to say and do the right things when training hurdles are created for him,
> where would you start?
>
> Chris Kriechbaum
> CRM Training Co-Ordinator
> Air New Zealand