Thank you for the information about the CRM course for FA's. It is
interesting to see how the different companies deal with this subject. After
completing our first course here in Tunisia, I will share with the
colleagues our observations and remarks.
Best regards
Tahar El Amouri
-----Message d'origine-----
De : CLAUDINE CAMPBELL <claudine.campbell_at_sympatico.ca>
Ë : crm-devel_at_db.erau.edu <crm-devel_at_db.erau.edu>
Date : mercredi 1 juillet 1998 01:23
Objet : including flight attendants
>
>Dear Tahar:
>
>The program attempts to address the entire airline operational
>environment. In practice, the course is quite heavily weighted towards
>inflight and flight ops as most participants are from those two
>departments. This years program includes the following modules:
>
>Behavioral Preferences
>Conflict Resolution
>Hypoglycemia and its effects of perfomance
>Team Effectiveness Markers (reworked from NASA's Crew Perfomance Markers)
>Application of Team Effectivenss Marker (Two Case Studies analyzed
>in-depth)
>Joint Emergency Procedures Training in the Simulator
>
>Each year the program changes in response to participant feedback and
>requests while ensuring we meet the requirements as laid out in the
>Canadian Air Regs.
>
>Hope that's of some assistance to you.
>
>Claudine Campbell
>