In part, John Bent wrote:
>EMBEDDED CRM AND INTERACTIVITY IN ALL FLIGHT TRAINING
>Regarding Charlie Russell and Tony Sasso's exchange below, I believe that
>the trick is to apply these truths, in appropriate measure, to
><underline>all flight training in an airline</underline>. CRM &
>interactive instructional behaviors should be embedded in all flight
>trainers. CRM is no longer a "stand alone" subject, nor should it be
>dealt with as such. The value of interactivity and teamwork behaviors to
>effective education has long been recognised. Effective facilitation,
>even for technical subjects, needs appropriate doses of interaction.
>"Telling and hoping for listening" is grossly inefficient. As NASA/UT
>found out from their research, HF focussed training triggered improved
>technical skills. Empathetic instructors, with good listening skills,
>who are aware of the power of appropriate silence, are most effective in
>developing knowledge, skills, and attitudes. "Megaphone deliveries"
>still abound, and are part of a traditional paradygm which really
>requires shifting.
Well said, John! I was looking around for a resource to support a side conversation Dave Wilson and I are having and found a paper by Bob Helmreich which is relevant to John's comments. You can find it at:
http://www.psy.utexas.edu/psy/helmreich/iata96.htm
This paper discusses the history of CRM along with Bob and Ashleigh Merritt's vision of the Fifth Generation of CRM training. It includes thoughts on the integration of CRM with technical training.
Best regards,
Neil Krey
neilkrey_at_why.net
http://users.why.net/neilkrey/