I couldn't agree more. Unfortunately, the senior managers and
bean-counters do disagree. I once asked a supervisor for help in scheduling
a "CRM refresher" class for the various instructors of our company; the
answer was a scolding and solid rebuff. "CRM is not the end-all of what we
do. . ." he barked.
We've talked a lot about the need for supervisor support and buy-in. I
suggest we move to a new topic, or rather, project. A need for a CRM course
was once envisioned to develop the commitment of commanders of flying units.
The topical title is "Unit Commander CRM" training, with the acknowledged
impact of how the commander and his behavior influences the actual usage of
CRM training on daily missions.
I'd like to see this forum draft a syllabus and lesson guide for such a
lesson plan. We have within us a vast collection of experience and visions,
and we all agree on the need for "Management Commitment".
The first question of the process? Objectives.
What would be appropriate lesson objectives of the "manager training
course"?
Greg Deen
HTI