Re: CRM testing
Anthony Sasso (Anthony.Sasso_at_nwa.com)
Tue, 29 Jul 1997 14:16:48 -0700
CharlieRU_at_aol.com wrote:
>
> Tony,
> I think that NWA is on the right track. In my experience, I find
> myself more and more looking at the way we "teach" aircrews. The military
> has long had the "I lecture..you listen" approach. The technical skills may
> be addressed well in this manner but for CRM it seems that it is a turn off
> because we do not have the hard point approach. I find myself in my
> briefings doing lots of "what do you people think"...they are stunned. CRM
> trainers, I think must consider the way in which the materiel is delivered.
> Is it delivered in a "team" format where all answers are accepted or does
> the instructor accept only the "right one". I gave a briefing once scheduled
> for 20 minutes with a wing commander and his staff, it turned into a 2.5
> hour problem solving session. I told him later that I did not intend to go
> 2.5 hours but they were on a roll. He said: "Don't worry about that, they
> were just talking about real problems and real solutions..I was not about to
> stop the best facilitation I've seen." In the session I said very little
> except I asked them the hard-ball questions.
> It seems to me that in this process there may be changes needed for
> the CRM ghuru as well. Key Dismukes work shows lots of areas where the
> debriefer could improve. Maybe the behaviors we are trying to instill should
> be modeled by the trainer while always keeping in mind the long term goal.
> CRM practiced in the real world.
>
> Charlie Russell
> DUAL Incorporated
Charlie: When Guy Smith and I facilitate our new-hire CRM class, one of
the first things we say to them is that WE are not the CRM "experts",
but rather THEY are. Guy and I try as best we can to demonstrate the
true essence of teamwork and cooperation. We are the role models for
the students, and I must admit we're pretty good at it. We play off of
each other, correct each other's mistakes, and show the class what we
mean by the very principles we are discussing. Rather than lecture to
the students, we direct them to come up to the front of the class and
give their "2 cents worth" about a particular CRM topic (briefings,
communication, assertiveness, conflict, differences, technical
proficiency, workload management, and of course, Situation Awareness).
Guy and I have found, as all of you might expect, that the students
learn best when they have to say the words themselves. Key Dismukes,
where have you heard that before? :) On the other hand, we don't just
let them talk about whatever they want to. Guy and I have certain NWA
"agenda" items that we ensure are covered in the discussion. Just as
you found out in your 2.5 hour session, we don't do most of the talking
- the students do. As a result, the "buy-in" is almost immediate.
That's the true art of facilitation. By the way, we conduct our
Instructor Qualification Course in the same manner.
Regards, Tony (Sasso, not Kern)