Re: CRM testing
CharlieRU_at_aol.com
Tue, 29 Jul 1997 11:01:21 -0400 (EDT)
Tony,
I think that NWA is on the right track. In my experience, I find
myself more and more looking at the way we "teach" aircrews. The military
has long had the "I lecture..you listen" approach. The technical skills may
be addressed well in this manner but for CRM it seems that it is a turn off
because we do not have the hard point approach. I find myself in my
briefings doing lots of "what do you people think"...they are stunned. CRM
trainers, I think must consider the way in which the materiel is delivered.
Is it delivered in a "team" format where all answers are accepted or does
the instructor accept only the "right one". I gave a briefing once scheduled
for 20 minutes with a wing commander and his staff, it turned into a 2.5
hour problem solving session. I told him later that I did not intend to go
2.5 hours but they were on a roll. He said: "Don't worry about that, they
were just talking about real problems and real solutions..I was not about to
stop the best facilitation I've seen." In the session I said very little
except I asked them the hard-ball questions.
It seems to me that in this process there may be changes needed for
the CRM ghuru as well. Key Dismukes work shows lots of areas where the
debriefer could improve. Maybe the behaviors we are trying to instill should
be modeled by the trainer while always keeping in mind the long term goal.
CRM practiced in the real world.
Charlie Russell
DUAL Incorporated