Greg: I'm not sure this will answer your question, but here's what
happens at NWA. Our new-hire pilots go through 2 weeks of basic
indoctrination when they first get to NWA. At the end of each week they
are administered a "quiz". The CRM class Guy Smith and I facilitate is
on the 4th day of the first week, and therefore there are some "CRM"
questions on the quiz. The questions change occasionally, but usually
the CRM questions deal with NWA's 4 words of CRM (Authority,
Participation, Assertiveness, Respect) or the essential "T's" of a
briefing (Tone, Team, Trust, Time, Turbulence, Troubles, Two-Way). At
the end of our class, we tell the students that we don't really care if
they can remember 4 of this, or 6 of that, for the quiz, but rather we
hope that they learned enough from the class to pass the "Real" CRM
test. We don't know when the "Real" CRM test will be given - we don't
schedule it! It is our goal that they will someday pass their CRM Test
with "flying colors." :) As far as remembering the concepts more, I'm
not sure if that is the right solution. In fact, when one of our
new-hires was asked what the 4 words of CRM were, he answered "Crew
Resource Management." And yet we continue...
Tony Sasso
Senior CRM Specialist
Northwest Airlines