CRM testing

CRMDEEN_at_aol.com
Sun, 27 Jul 1997 19:57:22 -0400 (EDT)

Hello and good Monday, ya'll
We are beginning the process to update our program and I'd like
experience with testing in CRM classes. Some have said that throughout their
training programs the students must pass a "CRM test". Is that simply a test
of academic language, or an actual performance/behavior test?
If I have students take a written examination on the terminology and
definitions presented in a course of instruction, am I only testing recall?
Isn't the real test to see if actual usage of the CRM techniques described
by the terminology will occur after training?
Is it enough to test for memory recall? Does that "validate" the
training?

Thanks for the ideas that you'll send.

Greg Deen
HTI