>Good Monday CRMers!
>
><italic>From Neil:
> What role should the training organization play throughout
> the career of the airmen it is responsible for? Should
> the trainer spoon feed the information and skills the crews
> "need to know" or should it take on the role of cheerleader
> (with a budget) to support the crew members as they pursue
> excellence in airmanship?
>
</italic>
For me, the <underline>key ingredients</underline> of the cake are:
1. EFFECTIVE TRAINERS WHO ARE TRAINED IN THE FUNDAMENTALS OF
CRM/HF/TRAINEE- CENTRED LEARNING. (THEIR IDEAS AND ATTITUDES WILL GO
FORTH AND MULTIPLY)
2. AN EFFECTIVE CRM PROGRAMME AND TRAINERS, WITH RECURRENT CRM
TRAINING.
3. A SYSTEM WHICH SUPPORTS THESE TRAINERS THROUGH:
- MEASUREMENT OF HUMAN FACTORS (BEHAVIORAL MARKERS)
- FEEDBACK & ANALYSIS OF RESULTS (TRAINEE PERSPECTIVE + MARKERS)
- A COMPANY CULTURE OF HF AWARENESS, AND MINIMUM "BLAME".
4. HARD WORK AND DETERMINATION - "VINCIT PERCEVERANTIA".
John Bent
Cathay Pacific Airways