>----------
>From: Breen, John
>Sent: Wednesday, July 16, 1997 16:39
>To: crm-devel_at_db.erau.edu
>Subject: RE: Team formation
>
>Tom: Thanks for your posting. It seems we are indeed "not alone". Good
>for all of us !!
>
>Perhaps you could enlighten me as to your problems due to military
>structure. As a military brat who grew up among too much brass, and one
>who has many friends in the CDN Forces, I do have an appreciation for
>military structure and the assocaited protocols. In areas where I have
>had the opportunity to work closely with the military - I do some air
>show operational consulting as a private enterprise - I have treated
>military structure the same as on the flight deck. Rank has no status in
>the operational arena, THE JOB DOES.
>
>While our TRM course development is nearing completion, and there are
>suggestions of copywrite due to NAV CANADA being a commercial enterprise
>( we used to be the air traffic services element of the Canadian
>Government's Department of Transport) I can share the course schedule as
>it is in draft form. Here is the draft course calendar:
>
>Day One: Introduction, Administration, Understanding TRM 1 hr + 45
> Human Factors Workshop 2 hr + 00
> Team Building 3 hr + 00
> Day's review and participants comments
> + 15
>
>Day Two Effective Interpersonal Communication in 6 hr +
>15
> the Operational Environment (Workshop)
> Day's Review and participants comments
> + 15
>Day Three Situational Awareness Workshop 4 hr +
>00
> Decision Making 2 hr + 00
> Course Wrap-up and participants comments 1 hr
>+00
>
>I was pleased to see that Hugo wrote that you cannot have team work
>without a team. Is that where you are ? We do teamwork simulations on
>day one. If military structure is in the way here, you do have a
>situation to deal with. Let's talk some more, and once we all have a
>better understanding of your needs, perhaps some helpful suggestions
>can come from several points on the horizon.
>
>Cheers !
>jb
>>----------
>>From: Fletcher William TSgt
>>24AOS/AOI[SMTP:william.fletcher_at_ramstein.af.mil]
>>Sent: July 15, 1997 3:39 PM
>>To: 'crm-devel_at_db.erau.edu'
>>Subject: RE: Team formation
>>
>>John
>>I am glad to here that an efforts are being made for a CRM program for
>>ATC in Canada. my name is Tom Fletcher and I to am an air traffic
>>controller, stationed at randolph AFB, Tx. We have been working on CRM
>>for about two years now, along with help from San Antonio Approach. We
>>have encountered several problems due to the military structure. I
>>would like to know if your program is designed for the military
>>sructure? I am currently TDY to Ramstein, Germany due to the T-43 crash
>>last year. I am here doing TERPS but back at Randolph AFB, I am the CRM
>>program manager and I am always looking for all resourses that are out
>>there. If I could i would like to get a copy of your program to see
>>what we might be able to apply to our program. I will not return until
>>8 Aug 97, my mailing address is
>> TOM FLETCHER
>> 4B E ST. East
>> Randolph AFB, TX
>> 78148
>>
>>I will be more han happy to share any information that we have developed
>>when I get back.
>>
>>Thank you
>>Tom Fletcher
>>
>>
>>>----------
>>>From: Breen, John
>>>Sent: Monday, July 14, 1997 16:49
>>>To: crm-devel_at_db.erau.edu
>>>Subject: RE: Team formation
>>>
>>>Good Morning Tim Halen, and CRMers.
>>> Tim has already met me. I am John Breen, an air traffic controller at
>>>NAV CANADA Regional Headquarters in Edmonton, Alberta, Canada.
>>> I am tasked with developing a CRM-like program for air traffic
>>>controllers, and have been at this since January'97. (Tim and I met at
>>>an Air Canada CRM course in April.) As I am singularly dedicated to
>>>this one task, I have made great strides in developing an "Air Traffic
>>>Services Team Resource Management (ATS-TRM) course.
>>> The course will be three days, totally non-ATC technical, completely
>>>focussed on the human element in ATC. Team Building, Human Factors
>>>Awareness, Interpersonal Communication in the Operational Environment,
>>>Situational Awareness and SA Management, Decision Making. These are the
>>>module subjects for the course.
>>> Canada's Transportation Safety Board says that over 50% of air traffic
>>>services operational irregularities are induced through such human
>>>failings as lack of vigilance and poor SA. We intend to address these
>>>areas from several directions, all ultimately focussing on Vigilance,
>>>SA, and effective Decision Making. The first course will be offered to
>>>16 tower controllers beginning Oct 06. Ten more courses will follow in
>>>the immediate weeks thereafter.
>>>
>>>Tim, you will want to investigate a company in Toronto, called Human
>>>Synergistics Canada. For our TRM course, we are dealing with Human
>>>Synergistics, and two of our Nav Canada TRM team will attend a Team
>>>Building Leaders' Course Aug 11-13. Call Human Synergistics at
>>>519-485-4203. Having researched this company, I have found them to be
>>>highly recommended by several people, including the Transport Canada CRM
>>>guys here in the Great West.
>>>
>>>For our friends in Australia who are looking at Team Formation, Human
>>>Synergistics has offices in Melbourne, VIC, Phone 61-3-9602-2444, and
>>>in Surrey Hills, NSW _at_ 61-2-9281-5559. If the reception there is as
>>>positive as mine has been here in Canada, you will be off to a fine
>>>start.
>>>For everybody: The Human Synergistics Canada web address is
>>>info_at_hscanada.ca
>>>
>>>Hope all this is helpful.
>>>
>>>I'm glad to be aboard with such an august group !!
>>>
>>>Cheers,
>>>John G Breen
>>>ATS-TRM Project
>>>NAV CANADA
>>>Edmonton AB
>>>
>>>>----------
>>>>From: Tim Halen[SMTP:tmhalen_at_ibm.net]
>>>>Sent: July 11, 1997 3:19 PM
>>>>To: CRM Developers
>>>>Subject: Team formation
>>>>
>>>>Hello all...
>>>>
>>>>By way of introduction, my name is Tim Halen. I am a DHC-8 Capt. and a
>>>>member of the CRM Team for Air Nova, in Halifax, Nova Scotia, Canada.
>>>>You've already made the acquaintance of my cohorts, Capts Tim Manuge &
>>>>Rob Vatcher. Along with Capt. Pat Spiteri, we make up the team tasked
>>>>with developing & implementing a comprehensive, ongoing CRM & HF program
>>>>for our organization.
>>>>
>>>>I've been lurking here for a while now, reading the postings with great
>>>>interest. I'm currently working my way through "Cockpit Resource
>>>>Management" by Weiner, Kanki and Helmreich. What has particularly
>>>>caught my interest is the emphasis, so far, on the concepts of teamwork,
>>>>and team development as an aspect of CRM. This is quite a shift from
>>>>the "fix-the-individual" CRM programs I've been exposed to in the past.
>>>>
>>>>I'm very interested in the team-formation phase, and how actions during
>>>>this period can influence the effectiveness of the team. Our
>>>>organization encourages the use of pre-trip briefings, but leaves the
>>>>format & content up to the individual captain, with consequent
>>>>variability in the effectiveness of this activity. I'd appreciate any
>>>>input on how other organizations approach this. Are specific guidelines
>>>>given as to material which should (shall?) be covered. Is this guidance
>>>>given formally in operations manuals, as part of a "command-course" or
>>>>incorporated into your organizations CRM training?
>>>>
>>>>Many thanks in advance...
>>>>
>>>>Tim Halen
>>>>
>>>>
>>>
>>
>