RE: Team formation

Breen, John (IMCEAMS-TRANSPORT_WESTHQ1_BREENJO_at_NAVCANADA.CA)
Mon, 14 Jul 1997 14:15:23 -0400

Hi Charlie:
Thanks very much for your speedy reply. I do have a copy of the ATTE
workbook, through the good graces of Dr. Kim Jentsch at the Naval Air
Warfare School in Florida. She has been very good to us. I have
already used elements of that manual in presenting a pilot of our module
on Effective Communications in the Operational Environment. It was
certainly very helpful, and we will likely use more of the info it
holds.
If, in your discussions with controllers, you have discerned any other
elements that may add to our program, we'd be happy to receive
suggestions for consideration. TRM, as a formal program is new to air
traffic control. In Canada, it exists only in our regional area so far,
but we will soon take it to our company Head Office and promote it for
system-wide application.

In other countries, elements of the CRM concept, translated into ATC
culture, have been floated, but seem to have drifted away. EuroControl
is preparing a TRM course, and we have learned from their development,
as it is to date.

It is our suggestion that the TRM concept should be woven into the
operational safety mission of the company, in the same way that CRM is
woven into all areas of an air carrier's safety and/or corporate mission
statement(s). Preparing the program is a lot of work, but a great deal
of fun, not to mention professionally inspiring.

While I'm online here, does anyone know of a book/paper on the SHEL
model - S=Software, H=Hardware, E= Environment, L=Liveware. SHEL lists
factors to consider in Human Performance. Pat Veillette made reference
to it in his workshop at the AvPsych Symposium at OSU, and I would like
to study the SHEL model toward using it, or similar, in the study of
operational error. A friend told me that ICAO has some info, but
scanning their website and publications catalogue has not yielded
anything.

Cheers !
jb
>----------
>From: CharlieRU_at_aol.com[SMTP:CharlieRU_at_aol.com]
>Sent: July 14, 1997 12:08 PM
>To: crm-devel_at_db.erau.edu
>Subject: Re: Team formation
>
>John,
> There was a workshop manual "Air Traffic Teamwork Enhancement, Controller
>Workshop" published October 19,92 that the FAA conducted. Somewhere in my
>travels I picked a copy up and it has the basic foundation of an excellent
>jumping off point for Air Traffic Control functions. Irefer to it often when
>talking to controllers.
>I do not know if it is still available or even being published. It has no
>clear authorship nor does it have a manual number. Maybe someone in the
>group can help identify if it is still around. It is "Air Traffic Team
>Enhancement". As you'll find out soon enough, it is not hard to find
>material for a course, lots of wheels are rolling, the trick is to have the
>participants practice the principles: performance skills. On that there is
>limited information. Good luck.
>Charlie Russell
>DUAL Incorportaed
>HQ Air Force Reserve Command
>CRM Unit Assistance Program
>
>