Re: Tactile feedback in cockpit procedures

CRMWILSON_at_aol.com
Thu, 3 Jul 1997 10:02:51 -0400 (EDT)


Mark,
In a message dated 97-07-03 04:47:56 EDT, you write:
<<
I have a quick question regarding the use of tactile/kinaesthetic
feedback in cockpit procedures. I am wondering to what extent
behaviour such as pointing to or physically touching
instruments/controls for verification (for example, while carrying out
a checklist, either calling or giving response) is useful, either in
clarifying an action to be done (e.g. pointing to the undercarriage
lever when calling for gear up/down) or in verification (e.g. touching
the parking brake lever when confirming it is set, pointing to
altimeters when cross checking or to values entered into the autopilot
control panel when setting or checking).

Are there any studies into the utility/drawbacks of such behaviours (e.g.
reduction of non-verification of actions, clarification of actions to other
crewmembers), or any training programmes in which they are taught?
>>

Unfortunaltely I do not have a direct answer, or at least not a complete one.
More years ago than I would like to remember, I attended a Flight Safety
Officer's course at the University of So. Calif. One of the professor was a
Dr. Chater Mason, a psychologist. He quoted from several studies that in fact
there was substantial evidence that the "say, look, touch" theory did improve
human performance, particularly during periods of stress. He pointed out that
during stress a number of physiological changes occur. We get stronger, reach
further, and act faster than we think. So the "say, look, touch" procedure is
a natural way for an aircrew member to combat the adverse effects of stress,
distractions, etc. So there is your partial answer.

My problem is that I do not remember, nor do I have the documentation to
support my memory or Dr. Mason's comments. However, "say, look, touch" is a
technique that we teach crew members in the use of checklists.

Hope this gives you a lead . . .

Dave Wilson
HTI