I would be most interested in the training packages you mentioned.
Best wishes,
Dennis
dvgordge+AEA-iafrica.com
PO Box 718, Gillitts
3603, South Africa
-----Original Message-----
From: Kerry Douglas +ADw-kerry+AEA-cairns.net.au+AD4-
To: crm-devel+AEA-db.erau.edu +ADw-crm-devel+AEA-db.erau.edu+AD4-
Date: 29 January 1999 01:02
Subject: RE: In-Flight Violence
+AD4-
+AD4-
+AD4-Hi Robert,
+AD4-There are training packages available for cabin crew emphasising
+AD4-de-escalation of volatile situations including averting crises and
+AD4-identifying potential problem pax pre boarding or early in the flight.
+AD4-
+AD4-If anybody wants copies of this material (free) or wants to contact
+AD4-professionals working in this area please e mail me direct.
+AD4-
+AD4-Cheers Kerry
+AD4-
+AD4-
+AD4-
+AD4-
+AD4-
+AD4-At 17:21 28/01/99 +000-, you wrote:
+AD4APg-
+AD4APg-I agree with all the points. We have to recognise that the demands
+AD4APg-of the (piloting) job have evolved and that air rage is now a more
+AD4APg-frequent and serious problem for which some specialist training is
+AD4APg-required. Unfortunately, most training emphasises restraint and
+AD4APg-control (and sometimes includes the help of flight deck staff, which
+AD4APg-is very dangerous). Very little is taught on how to de-escalate
+AD4APg-potentially volatile situations. Instead of being street-wise and
+AD4APg-trying to avert crises, some crew still think it a reasonable goal
+AD4APg-to out-argue the pax or convince them that they are wrong. While
+AD4APg-this is understandable, we should focus more on standard violence-
+AD4APg-averting interventions, and then wait until we're safely on the
+AD4APg-ground before calling in the specialists (police etc.). The mission
+AD4APg-must remain to maintain safe flight and reduce risk rather than win
+AD4APg-an arguement at all cost. I know that some may feel that this is
+AD4APg-naive, but I regularly observe (and supervise) intelligent people
+AD4APg-falling into the trap and mismanaging a situation that need not have
+AD4APg-deteriorated.
+AD4APg-
+AD4APg-Robert Bor
+AD4APg-
+AD4APg-Professor of Psychology
+AD4APg-City University
+AD4APg-London EC1V OHB
+AD4APg-England
+AD4APgA+- To: crm-devel+AEA-db.erau.edu
+AD4APgA+- Date: Wed, 27 Jan 1999 17:21:03 EST
+AD4APgA+- Subject: RE: In-Flight Violence
+AD4APgA+- From: +ACI-Philip G. Collier+ACI- +ADw-birdstrike+AEA-juno.com+AD4-
+AD4APgA+- Reply-to: crm-devel+AEA-db.erau.edu
+AD4APg-
+AD4APgA+-
+AD4APgA+- Dr. Graham R. Braithwaite states:
+AD4APgA+-
+AD4APgA+- +AD4-Aviation is such as complex system that evolution in one
+AD4APgA+- +AD4-area means new problems in others. e.g a spin off from
+AD4APgA+- +AD4-2-pilot aircraft is that in events of in-flight violence, it is
+AD4APgA+- +AD4-probably not a good idea to send one of the pilots back
+AD4APgA+- +AD4-to help out+ACE-
+AD4APgA+-
+AD4APgA+- What you said. Among airline people discussing the issue of
+AD4APgA+- diruptive passengers, the idea of sending one flight crewmember
+AD4APgA+- back to +ACI-fix the situation+ACI- causes more than a little distress.
+AD4APgA+- It would be a bad deal if the PIC went back and was incapacitated
+AD4APgA+- by one of the +ACI-3 percenters+ACI- who can't be talked out of violence.
+AD4APgA+-
+AD4APgA+- One captain advised me (a first officer) that he could reach the gear
+AD4APgA+- and flap handles okay, and that we needed a flight engineer to +ACI-work
+AD4APgA+- that damn panel.+ACI- Therefore I would be the one to go back. Without
+AD4APgA+- any real training in dealing with disruptive pax, my approach was to
+AD4APgA+- +ACI-do unto the others before they can do unto me, then let any survivors
+AD4APgA+- call a lawyer.+ACI- Fortunately the situation cooled down before my help
+AD4APgA+- was needed. But imagine how the safety margin is reduced on a two
+AD4APgA+- pilot airplane if one crewmember doesn't fare well back there and is
+AD4APgA+- incapacitated.
+AD4APgA+-
+AD4APgA+- One friend (a deadheading FE) went back to break up a brawl last
+AD4APgA+- year, and when he opened the cockpit door found a surreal scene of
+AD4APgA+- ALL passengers out of their seats and at least one person in midair.
+AD4APgA+- A virtual Jerry Springer show at FL370. So what is the risk to all of
+AD4APgA+- the pax if a few disrupters take the cabin? They certainly hinder a
+AD4APgA+- safety system depending an all crewmembers being fully functional
+AD4APgA+- in their roles.
+AD4APgA+-
+AD4APgA+- It sure would be nice to have some skills in avoiding a violent
situation
+AD4APgA+- aloft in addition to the usual hostage/hijack skills currently covered
in
+AD4APgA+- airline training. Last Superbowl Sunday I was on a flight that diverted
+AD4APgA+- to
+AD4APgA+- Denver due to some drunks that wanted to start a brawl, picking an
+AD4APgA+- armed FBI agent as the prime target. He was skilled in dealing with
+AD4APgA+- violence-prone persons and prevented what could have been a really
+AD4APgA+- nasty situation. There was a lot of cursing and provocation, but he
+AD4APgA+- didn't take the bait. Anyone else may not have been as disciplined.
+AD4APgA+-
+AD4APgA+- Finally it came to one option: restrain the perpetrators and get them
+AD4APgA+- off the plane.
+AD4APgA+-
+AD4APgA+- What do crews learn in typical groundschools?
+AD4APgA+-
+AD4APgA+- 1. Keep violence off the plane.
+AD4APgA+- 2. If on board, keep it out of the cockpit.
+AD4APgA+- 3. Keep it on the ground.
+AD4APgA+- 4. Don't lose the plane for want of a cabin...
+AD4APgA+-
+AD4APgA+- Not too much emphasis is focused on pragmatic ways of getting
+AD4APgA+- drunks and irates to settle down before things escalate out of
+AD4APgA+- control. I suspect no one wants to deal with the resulting legal
+AD4APgA+- hassles that follow these events. The pax don't, and neither do
+AD4APgA+- the crews.
+AD4APgA+-
+AD4APgA+- Hope this stirs some good discussion,
+AD4APgA+-
+AD4APgA+- Phil
+AD4APgA+-
+AD4APgA+- +AF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8AXwBfAF8-
+AD4APgA+- You don't need to buy Internet access to use free Internet e-mail.
+AD4APgA+- Get completely free e-mail from Juno at http://www.juno.com/getjuno.html
+AD4APgA+- or call Juno at (800) 654-JUNO +AFs-654-5866+AF0-
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