If anybody wants copies of this material (free) or wants to contact
professionals working in this area please e mail me direct.
Cheers Kerry
At 17:21 28/01/99 +0000, you wrote:
>
>I agree with all the points. We have to recognise that the demands
>of the (piloting) job have evolved and that air rage is now a more
>frequent and serious problem for which some specialist training is
>required. Unfortunately, most training emphasises restraint and
>control (and sometimes includes the help of flight deck staff, which
>is very dangerous). Very little is taught on how to de-escalate
>potentially volatile situations. Instead of being street-wise and
>trying to avert crises, some crew still think it a reasonable goal
>to out-argue the pax or convince them that they are wrong. While
>this is understandable, we should focus more on standard violence-
>averting interventions, and then wait until we're safely on the
>ground before calling in the specialists (police etc.). The mission
>must remain to maintain safe flight and reduce risk rather than win
>an arguement at all cost. I know that some may feel that this is
>naive, but I regularly observe (and supervise) intelligent people
>falling into the trap and mismanaging a situation that need not have
>deteriorated.
>
>Robert Bor
>
>Professor of Psychology
>City University
>London EC1V OHB
>England
>> To: crm-devel_at_db.erau.edu
>> Date: Wed, 27 Jan 1999 17:21:03 EST
>> Subject: RE: In-Flight Violence
>> From: "Philip G. Collier" <birdstrike_at_juno.com>
>> Reply-to: crm-devel_at_db.erau.edu
>
>>
>> Dr. Graham R. Braithwaite states:
>>
>> >Aviation is such as complex system that evolution in one
>> >area means new problems in others. e.g a spin off from
>> >2-pilot aircraft is that in events of in-flight violence, it is
>> >probably not a good idea to send one of the pilots back
>> >to help out!
>>
>> What you said. Among airline people discussing the issue of
>> diruptive passengers, the idea of sending one flight crewmember
>> back to "fix the situation" causes more than a little distress.
>> It would be a bad deal if the PIC went back and was incapacitated
>> by one of the "3 percenters" who can't be talked out of violence.
>>
>> One captain advised me (a first officer) that he could reach the gear
>> and flap handles okay, and that we needed a flight engineer to "work
>> that damn panel." Therefore I would be the one to go back. Without
>> any real training in dealing with disruptive pax, my approach was to
>> "do unto the others before they can do unto me, then let any survivors
>> call a lawyer." Fortunately the situation cooled down before my help
>> was needed. But imagine how the safety margin is reduced on a two
>> pilot airplane if one crewmember doesn't fare well back there and is
>> incapacitated.
>>
>> One friend (a deadheading FE) went back to break up a brawl last
>> year, and when he opened the cockpit door found a surreal scene of
>> ALL passengers out of their seats and at least one person in midair.
>> A virtual Jerry Springer show at FL370. So what is the risk to all of
>> the pax if a few disrupters take the cabin? They certainly hinder a
>> safety system depending an all crewmembers being fully functional
>> in their roles.
>>
>> It sure would be nice to have some skills in avoiding a violent situation
>> aloft in addition to the usual hostage/hijack skills currently covered in
>> airline training. Last Superbowl Sunday I was on a flight that diverted
>> to
>> Denver due to some drunks that wanted to start a brawl, picking an
>> armed FBI agent as the prime target. He was skilled in dealing with
>> violence-prone persons and prevented what could have been a really
>> nasty situation. There was a lot of cursing and provocation, but he
>> didn't take the bait. Anyone else may not have been as disciplined.
>>
>> Finally it came to one option: restrain the perpetrators and get them
>> off the plane.
>>
>> What do crews learn in typical groundschools?
>>
>> 1. Keep violence off the plane.
>> 2. If on board, keep it out of the cockpit.
>> 3. Keep it on the ground.
>> 4. Don't lose the plane for want of a cabin...
>>
>> Not too much emphasis is focused on pragmatic ways of getting
>> drunks and irates to settle down before things escalate out of
>> control. I suspect no one wants to deal with the resulting legal
>> hassles that follow these events. The pax don't, and neither do
>> the crews.
>>
>> Hope this stirs some good discussion,
>>
>> Phil
>>
>> ___________________________________________________________________
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