We have used the American Airlines crash at Cali for the pilot only portion
of our Annual Recurrent training to stress the trilogy of situation
awareness/ decision-making/ workload management. They are interrelated in
that an one of the three can cause problems with the other two. For
instance a lack of situation awareness can cause you to recognise a problem
too late. Thus your decision making time is rushed leading you to make a
naturalistic decision based on less than full investigation of the problem.
Once you have made your decision allotting the workload can be rushed and
thus creating a high workload on one individual. Likewise a case of not
planning downline (eg. for a runway change in the American case) can lead to
a snap decision which in turn caused a high workload and a loss of situation
awareness. The third trilogy can also be argued. Our approach was to look at
where error management could have saved the day.
The CRM Developers Tiger team took a slightly different approach and did a
good job of stressing the situation awareness aspects of the crash. Most of
your research can be found on this web sight. The video might be available
from the United or American training depts.
For the flight attendant/ pilot portion we used the Al Haynes United 232.
presentation at Air Canada by Capt. Haynes (edited) he talks about the
experience of the F/A and how they handled the communcation with the cockpit
and role they played in keeping the passengers calm. In the interests of
aviation safety I could lobby to give you a copy of this video.
Cheers,
Norm Dowd
Air Canada