Re: Sv: Cabin/Crew Resourse Management!
Sakuma_at_BDZ.crane.jal.co.jp
Thu, 21 Jan 99 11:21:02 +0900
Dear Mike :
Thank you for your message.I am very glad to hear that my comment may
be of any assistance for you and your wife. I truly think the knowledge
and skill of Human factors should be further utilized to solve various
issues which we are usually facing with at the real interfaces between
air carriers and customers(ex.Turbulence,Carry-on Baggages,Sick
Passengers,EMI problems,Evacuation,Unruly Passengers,Inflight Service,
etc.).Cabin crew members are playing an important role in executing
these difficult jobs.They should be more flexible and knowledgeable
since they are currently being expected to be even a risk detector who
should work with flight crew in flight and with maintenance and ramp
staff on ground.Their workload would never fail to be saturated soon if
they intend to satisfy all the requirements.Any restructuring or
revolutional change will, therefore, be needed not only in their daily
work but in the training and educational area.But,never be too
pessimistic! I believe an effective CRM in place of an existing
management style could save the day.In my experience, however, I have
to say the implementation of Human factors and CRM in the real world is
a very difficult and challenging task. Your continuing effort would be
greatly appreciated.
Hidetake Sakuma
> Dear Hidetake, and all CRMer's
> Thank you for this interesting thread. There is much to be learned fr
> om
> this
> discussion, and I hope it will continue.
> With my first entry into the group, I was well below the novice level
> , and
> I appreciate
> the patience and guidance the group has provided me.(Not to say that I
> 've
> suddenly
> become some sort of self styled "expert")
> At this point, I've been contacted by several regional and commuter
> carriers who wish
> to explore a training program which deals with disruptive / abusive
> passengers.
> Once again, I would be most thankful for any guidance that the group c
> ould
> provide.
> It is my and my wife's sincere wish to be of assistance to these carri
> ers
> and their
> crews, but we want to get it right the first time.
> This week alone, there have been reports of two relatively major
> incidents, and unfortunately
> I see the trend continuing to escalate. We believe that it is vital to
> provide the tools needed by
> crewmembers to deal with the problem in hopes of avoiding future injur
> y,
> and aircraft damage.
> Many thanks in advance,
> Mike Sheffer