While traditional CRM may have very real limitations and boundries, this does
not seem to be the case with a management system. In fact, this came as a
surprise to us about ten years ago when pilots began telling us that this was
very effective at home, in their place of worship, in civic organizations,
with co-workers throughout their organization. We've heard this from pilots
who use our management system as CFIs and firefighters as well. In fact, back
in July of 1994, we issued a standing challenge to all of our clients to find
a situation in any field, in which our management system would not have
worked. We have heard from many who have said they are still looking, but
thus far, no one has even submitted anything.
We are also convinced that CRM (again, I'm referring to a management system)
is not and can not, be something you turn on and off. It must be a natural,
automatic, subconscious behavior. These skills and procedures must be used
all the time at work and we strongly encourage use at home as well. As yet,
we have not found a situation in which our management system is not highly
effective.
Skip Mudge
CMR, Inc.