LLoyd Buddy! At NWA, we have a Dispatcher, Bruce Haag,(pronounced like
Al Haig) working in our Human Factors Development program. Bruce
facilitated our entire SOC Recurrent CRM recurrent training program, as
well as the initial awareness phase of our SOCRM. (System Operations
Control Resource Management) Bruce has extensive experience in "DRM"
related issues ranging from development to implementation, and I'm sure
he can be of some assistance to you. His phone number at NWA is
612-727-4252. If and when you call him, feel free to drop my name, but
only if you say something good!
Cheers! Tony Sasso NWA