Re[2]: CRM - Hot or Not?

Ron Clark (ClarkR_at_cts.db.erau.edu)
Fri, 5 Feb 1999 10:50:47 -0500

For all:

In my humble opinion, there will be a need for continuous "CRM" R&D as
far down the road as I can see. Bob Helmreich's "5th CRM level"
concept of error management is far from implementation within all
airlines. The tenets of "emotional intelligence" (EQ) have the
potential to free up within pilots and every member of the "total
resource management" team those constraints which negatively impact on
situational awareness.

No, my CRM colleagues, CRM is, in my opinion, in its infancy, and has
just begun. Clay Foushee's NWAL model of company-wide CRM training
(and operation) is where all companies need to be headed. The more I
look at Southwest Airlines, the more convinced I am that what they are
doing is "company-wide CRM". Perhaps the drill is to interpret what
is going on at Southwest in CRM terms.

Dr. Ron Clark
Associate Professor of Aeronautical Science
Extended Campus
Embry-Riddle Aeronautical University

clarkr_at_cts.db.erau.edu
fax: (602) 396-6494


or "positive human factors events", or a positive HF climate

______________________________ Reply Separator _________________________________
Subject: Re: CRM - Hot or Not?
Author: crm-devel_at_db.erau.edu at Internet-Mail
Date: 2/5/99 12:56 PM


Hello Neil,

In my opinion, CRM has a long course to run. Like the budding pilot, whose
hours are giving him enough confidence to become cocky, we now have to be
even more diligent in our pursuit of the whole concept and to stay safe.

Possibly CRM should be readdressed to read Company Resource Management, and
our goal to tie it all together under one big umbrella !

Pilots know that to maintain that level of professionalism one must keep
training and training. After all, it's not too hard to tell the difference
between someone who flys a plane and a professional pilot.

We continue to find better ways to train. Does that not apply to the usage
and development of CRM as well ?

The adage I always use is "It's not so much that we have to be taught, but
to be reminded !"

Regards

Tim

Timothy W. Manuge
t7000_at_istar.ca

-------------------------------Reply Separator-----------------------------
>Has the CRM movement run its course or is there still more work to be done? I
>recently attended the Regional Airline Training Conference at Fort Lauderdale,
>Florida and was surprised to find that CRM/HF was not on the agenda, nor was
>it a significant topic of discussion among the delegates.
>
>Now that CRM is mandated by regulation in most jurisdictions, is our industry
>taking the attitude that "we have our CRM program built, it is approved, so
>let's not mess with it"? If so, that does not bode well for future growth and
>innovation.
>
>Best regards,
>Neil Krey
>neilkrey_at_aol.com
>http://members.aol.com/neillkrey/