CRM - Hot or Not?

Neilkrey_at_aol.com
Fri, 5 Feb 1999 10:32:43 EST

Has the CRM movement run its course or is there still more work to be done? I
recently attended the Regional Airline Training Conference at Fort Lauderdale,
Florida and was surprised to find that CRM/HF was not on the agenda, nor was
it a significant topic of discussion among the delegates.

Now that CRM is mandated by regulation in most jurisdictions, is our industry
taking the attitude that "we have our CRM program built, it is approved, so
let's not mess with it"? If so, that does not bode well for future growth and
innovation.

Best regards,
Neil Krey
neilkrey_at_aol.com
http://members.aol.com/neillkrey/