SV: RE: CRM Developers at OSU

Roy Rise (royrise_at_online.no)
Fri, 5 Feb 1999 06:12:43 +0100

OSU conference
I would really like to see a discussion session on assessment of CRM skills, how to change behavior on the "hard nails" (those who don`t want to change their behavior, they loock at them self as the right stuf)

Another topics in my interest is "thus CRM realy works" ? and how too meassure it.

Roy Rise
CRM instructor
Wider¿e/Norway
Email: royrise_at_online.no

>I would really like to see a discussion session on assessment of CRM skills at the OSU conference.
>Dr. Mary Ann Turney
>Associate Professor
>Arizona State University
>7442 East Tillman Ave.
>Mesa, AZ 85212
>602 727-1046
>email: maturney_at_aol.com
>