I think we all get to make input on how to organize the workshop. Rather than
addressing the unknowns of the business, however, I was thinking of trying to
define "what REALLY works right now" in the CRM/HF training field. These
"best practices" can then be picked up by anyone who wants to apply proven
methods and materials to their program.
In the past we have had success in structuring these workshops in three
segments. The first phase consists of presentations for experts in the areas
being discussed. After that, we break up into working groups (each with a
facilitator) to address specific topics. Finally, each working group gives a
presentation to the entire workshop on the results of their discussions.
These results are captured and added to the groups web site for those who
couldn't attend.
I would like to consider alternative approaches to the workshop, and also get
ideas from the group on areas of "best practice" that should be addressed.
Patricia has already contributes some good ideas. What are some others?
Best regards,
Neil Krey
neilkrey_at_aol.com
http://members.aol.com/neilkrey/
In a message dated 99-02-04 04:00:55 EST, you write:
<< Hello Neil,
Your idea sounds great. I don't know how you or someone else want to organize
it,
But maybe it's an idea to develop some theme's on different CRM subjects
(maybe
with some pronounced thesis to stimulate the discussion). every theme has an
discussionleader. Everyone can choose to participate in a discussiongroup of
a
particulair theme.
Suggestion for a Theme: * assessment of CRM skills (cockpit), is it
possible?
* What exactly is Situation Awareness and
how
can you train it?
Best regards and hope to see you all in Ohio
Patricia Antersijn
KLM FLight Crew Training Centre
The Netherlands
>>