RE: CRM and Management

Joan Kuenzi (Joan.Kuenzi_at_nwa.com)
Thu, 26 Feb 1998 13:02:21 -0600


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For the MRM seminars that we do, one thing that has worked pretty well =
for us is a mixture of first line management, leads (crew chiefs), and =
mechanics as class participants. We also ask that the director and =
above-level people sit in and be the roundtable speakers at the end of =
the course. Hey, it's a beginning!

-----Original Message-----
From: Hauke H. Oldenburg [SMTP:olh_at_maersk-pilot.dk]
Sent: Thursday, February 26, 1998 11:00 AM
To: Arnetha Schatz
Subject: CRM and Management

<< File: ATT00000.html >> Hi group,

It seems to be the trend that CRM has to extend beyond the flight line =
and into the administration and management of an airline. This does make =
a lot of sense.=20
But how do you get management and admin to cooperate, or even show up at =
CRM training sessions? Their only excuse is "Sorry, folks - no time"

Hauke H. Oldenburg

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