Andy wrote in part: The one hour concept was critiqued by many as not being
enough time. I hadn't brought to light the monthly sessions and LOFT/MOST
sorties and now my question to you is by utilizing the three pronged approach
do you think we will keep everyone proficient?
Adding my voice to the chorus of "That is not enough time", let me go on to
say that the idea of a three pronged approach is great. However, CRM training
must be based on the student's foundational understanding, even an
internalization, of the concepts and principles. The student does not have
to agree, but understanding is critical.
Andy, I think what evryone is trying to say is that the initial block of one
hour orientation is just not long enough for the students to grasp what you
are going to be presenting if you cover the subjects in the AFI. They will
know the subjects (maybe), but not the subject matter. They will understand
the words, but not the concepts. And in no case would they have sufficient
understanding to buy in or not to what you want them to walk away with.
The question of keeping proficiency implies that some level of proficiency
exists in the first place. The students with one hour of training are not
going to have any more proficiency in CRM than that they brought to the
classroom.
Our experience is that the initial training for CRM should be from 12 to 16
hours of classroom training followed in about 6-8 months by an orientation
focusing on how the student has internalized the information. Proficiency is
maintained by the student's operation in a system where CRM is perceived as
the right way to do the job. In addition, annual classroom and simulator
missions reinforce the initial training. Evaluations on the line by Stan/Eval
and supervision spotlight the need for more training or the focus of that
training.
That is in a perfect system, or at least one more perfect than what we have.
But those are the goals we strive for.
Bottom line:
CRM is like any other training program, it has a price. If you want it, you
have to pay the price. If you want if bad, you'll get it bad.
Hang in there and keep pressing for more time for your program. Maybe a focus
on how some of the other folks on this list server got their management types
to give them the time/money to develop and operate a program would be
helpful.
Regards,
Dave Wilson
HTI