followership
hugo oscar leimann patt (hleimann_at_houseware.com.ar)
Thu, 20 Feb 1997 19:52:24 -0300
Hi crmers,
In a recent survey with an anonimous questionaire about the impact CRM have
in the largest company in Argentina (Aerolíneas), corroborated by personal
talks with "pro-crm" captains, I found a surprising outcome:
something like an excess of intervention or assertiveness by copilots, in
some cases even ilustrated by examples of dangerous situations.
1. Is this an isolated finding or someone else have detected this fenomenon.
2. In any case have you any propousal to reorient recurrents to correct this
apparent not desirable outcome ?
Hugo.
Hugo Oscar Leimann Patt, MD, PhD
Argentine Aviation Authority and Air Force CRM Developer
Tronador 1515
(1430) Buenos Aires
Argentina
Tel/Fax (541)552-4266