RE: Old Dogs

Craig Bowers (Bowserman_at_msn.com)
Thu, 13 Feb 97 18:44:09 UT

Gerry, enjoyed reading your comments re: Old Dogs. At UPS, this was certainly
an issue as we undertook implementing CRM training 6-7 years ago with a pilot
force that was diverse and very experienced. One of the keys to our success
here was the selection of a crew member feedback survey that allowes each
crewmember to view how his/her peers judge behavior patterns ovserved on the
flight deck. It has been in the past, and continues to be, a very eye-opening
exercise for those who might otherwise "refuse to adjust".

Enjoyed meeting with the Aloha group in Charlotte at the '96 CRM Workshop...by
the way, rumor has it Aloha is onboard to host the '98 workshop. Any truth to
that?!

Regards, Bowser.

Craig Bowers
bowserman_at_msn.com
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From: owner-crm-devel_at_db.erau.edu on behalf of Gerald P. Joering
Sent: Wednesday, February 12, 1997 1:15 PM
To: Crmers
Subject: Old Dogs

I suppose 23 years puts me in the old dog category. I also have been
involved in the CRM process at Aloha for the last 7 years. The most
gratifying part of all of this is that the really old timers almost all
come around to supporting CRM because they see it as a smarter way of doing
business. For some it was a process that took more than one year or one
CRM class--but they came around. I suspect the most effective part os the
whole thing is having the peer group gradually change in its approach to
doing business. We don't give our folks enough credit for having the
smarts to recognize new techniques that work. The number of people who
refuse to adjust is really a small percentage.

Gerry