annual refresher
CRMDEEN_at_aol.com
Tue, 11 Feb 1997 07:57:24 -0500 (EST)
I am also quite curious about the effectiveness of a one-hour annual
refresher. As many experienced CRM facilitators know, that’s too little
time. At the last symposium, Dr. Stan Trollop facilitated an excellent
workshop on CRM teachings, and one theme he caused me to remember from the
past is “people learn by doing.” A one hour session on just about anything
can result in a lecture, not a group action, and that’s ineffective. The
typical students will nod their head and respond via the Pygmalion effect,
and check off the square in the training record.
Just recently I realigned our refresher courses, a 3 hour block , to spend
the first 1.5-2 hours discussing and refreshing the terminology of our CRM
language. The last portion is a case study exercise in which the students
are challenged to read and discuss a mishap report and prepare an analysis
with three objectives: 1)identify the error chain, 2) identify opportunities
the crew had to break the chain, and 3) identify the CRM tools (from the
course) which might have prevented the mishap, if they had been used.
This gives the students the opportunity to teach themselves how to apply the
course to reality. So far the student critiques are very positive and
thankful for this approach. I can only hope and assume they are taking the
course discussions to the airplane, where it needs to be.
Greg Deen
HTI C-130 ATS