I'd like to jump on the bandwagon as well. Can I get a copy too.
Thanks
Pete Hahn
> -----Original Message-----
> From: Yves KONING [SMTP:ykoning_at_dedale.worldnet.&127;fr]
> Sent: Tuesday, December 15, 1998 11:11 AM
> To: crm-devel_at_db.erau.edu
> Subject: Re : Assessment of CRM training
>
>
> Patricia,
>
> Could I also get a copy of that overview?
>
> Thanks. in advance
>
> Yves Koning
>
> >-----Original Message-----
> > To Patricia Antersijn,
> >
> > Dear Patricia,
> >
> > I understand that KLM has instituted a program of "Conflict Resolution "
> >training for Cabin Crew.
> >Would it be possible to obtain an overview of KLM's program? Thanks in
> >advance.
> >Mike Sheffer
> >msheffer_at_jpc.com
> >
>