Re: Assessment of CRM training
George Sweeney III (george.sweeney_at_nwa.com)
Thu, 17 Dec 1998 10:05:50 -0600
Patricia, we would also like an overview of conflict res. and your new
assessment programs. We're looking at our versions to see what we can
improve.
Thanks,
George Sweeney
Manager Human Factors Development
Northwest Airlines flight Operations
Tel (651)-726-8674
FAX(651)-726-3507
----------
> From: Yves KONING <ykoning_at_dedale.worldnet.&127;fr>
> To: crm-devel_at_db.erau.edu
> Subject: Re : Assessment of CRM training
> Date: Tuesday, December 15, 1998 4:11 AM
>
>
> Patricia,
>
> Could I also get a copy of that overview?
>
> Thanks. in advance
>
> Yves Koning
>
> >-----Original Message-----
> > To Patricia Antersijn,
> >
> > Dear Patricia,
> >
> > I understand that KLM has instituted a program of "Conflict Resolution
"
> >training for Cabin Crew.
> >Would it be possible to obtain an overview of KLM's program? Thanks in
> >advance.
> >Mike Sheffer
> >msheffer_at_jpc.com
> >
>
>