Could I also get a copy of that overview?
Thanks. in advance
Kim Elliott
-----Original Message-----
From: Michael P. Sheffer [mailto:skyrage_at_CompuServe.COM]
Sent: Tuesday, December 15, 1998 5:28 AM
To: INTERNET:crm-devel_at_db.erau.edu
Subject: Re: Assessment of CRM training
To Patricia Antersijn,
Dear Patricia,
I understand that KLM has instituted a program of "Conflict Resolution "
training for Cabin Crew.
Would it be possible to obtain an overview of KLM's program? Thanks in
advance.
Mike Sheffer
msheffer_at_jpc.com