Re: Assessment of CRM training

Michael P. Sheffer (skyrage_at_CompuServe.COM)
Mon, 14 Dec 1998 23:27:45 -0500


To Patricia Antersijn,

Dear Patricia,

I understand that KLM has instituted a program of "Conflict Resolution "
training for Cabin Crew.
Would it be possible to obtain an overview of KLM's program? Thanks in
advance.
Mike Sheffer
msheffer_at_jpc.com