Re: Assessment of CRM training

Michael P. Sheffer (skyrage_at_CompuServe.COM)
Mon, 14 Dec 1998 23:27:45 -0500

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Previous message: pipe: "RE: Economic Analysis"
Maybe in reply to: Roy Rise: "Assessment of CRM training"

To Patricia Antersijn,

Dear Patricia,

I understand that KLM has instituted a program of "Conflict Resolution "
training for Cabin Crew.
Would it be possible to obtain an overview of KLM's program? Thanks in
advance.
Mike Sheffer
msheffer_at_jpc.com

Previous message: pipe: "RE: Economic Analysis"
Maybe in reply to: Roy Rise: "Assessment of CRM training"