In KLM Royal Dutch Airlines, we developed a Feedback & Assessment System (FAS)
Inwich we intergrated technical and non-technical skills. The system can be
used for training, feedback adn assessment. It consists of
1. Terminology
2. Observation philosophy (flow chart)
3. Norms
At the moment the system will be implemented in our MD-11 division. The next
half year the other divisions will be prepaired for implementation.
The terminology (SHAPE) consists of 5 main categories
S = Self
H = Human Interaction
A = Aircraft
P = Procedures
E = Environment / Situation
Each categorie is divided into aspects. All aspects can be used for training.
For assessment only the aspects can be used for which we have descriped a norm.
Because of the fact that we've developed a commen terminology it is possible to
analyse training data and data from prof. checks. This will give us feedback
for our training (including CRM training).
I hope this info is helpful for you.
If you want more detailed info please feel free to contact me.
good luck.
Patricia Antersijn
KLM Flight Crew Training Department
Fax. 31 20 6488539
Roy Rise wrote:
> Hello CRMers.
>
> Do anyone of you have a ide how to assessment CRM in LOFT/PFT training. And
> how to develop precice goals for the CRM training. We are about to spend 1
> million dollar a year on CRM refrecher training and the administration like
> to se the effect. We use the BASIS system for handling errors.
>
> Best regards
>
> Roy Rise
> CRM instructor Wideroe/Norway
> DHC-8 operator.
> email: royrise_at_online.no