Re: 1+1 < .1

Martin Pletzer (m.pletzer_at_aon.at)
Sat, 5 Dec 1998 18:56:29 +0100

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Previous message: JOHN WILEY: "Re: 1+1 - 1"

We were talking lately about "Skill-based CRM-training".
I am not really familiar with this approach. Could anybody give me some
details about "skill-based" training (WHAT and HOW do you train?)?

Thanks,

Martin Pletzer
Tyrolean Airways

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