> I think this is the sort of effect from CRM programs that spend too
much on "feelings". The skill-based programs, and a solid SOP program,
backed
up by a clear-minded organizational culture should not see "negative"
synergy.
Today I spent some time discussing error management with a crew that is
typical in experience, and quite error-prone. At the end of their MOST
mission, after three seperate "high task load" event sets, they almost made
a
critical error. They were about to shut down an engine that would have
left
them without hydraulic power. Both pilots looked at each other, and agreed
to
shut it down. A standard SOP is for the copilot to wait for the flight
engineer's confirmation, and it was he who corrected their "almost" error.
This crew, error prone during a week of training, successfully intervened
during the post-arousal let-down.
It wasn't "feelings" that did it, it was SOPs and training.
Greg Deen
Raytheon
<
AMEN to skill based CRM Greg! Systematically leading people to these
behaviors is the art and science of professional training. These successes
happen when disciplined training design and delivery methods are applied to
CRM. The touchy-feely , classroom methods of the past didn't get us there
and the "management suite orientation" of some emerging brands of error
management CRM will not get us there either. Error management is
critically important but it must be done in conjunction with a skill-based
professional training curriculum.
A curriculum that systematically leads individuals and crews to skilled
behavior is the strategic orientation CRM should have taken long ago. Your
program and insights appear to be on the cutting edge of where, in my
opinion, all this needs to go.
Keep up the good work...
Vince Mancuso