Re: 1+1 < .1
CRMDEEN_at_aol.com
Fri, 4 Dec 1998 19:06:32 EST
I think this is the sort of effect from CRM programs that spend too
much on "feelings". The skill-based programs, and a solid SOP program, backed
up by a clear-minded organizational culture should not see "negative" synergy.
Today I spent some time discussing error management with a crew that is
typical in experience, and quite error-prone. At the end of their MOST
mission, after three seperate "high task load" event sets, they almost made a
critical error. They were about to shut down an engine that would have left
them without hydraulic power. Both pilots looked at each other, and agreed to
shut it down. A standard SOP is for the copilot to wait for the flight
engineer's confirmation, and it was he who corrected their "almost" error.
This crew, error prone during a week of training, successfully intervened
during the post-arousal let-down.
It wasn't "feelings" that did it, it was SOPs and training.
Greg Deen
Raytheon