You might want to try this one
PACE - Probing
Alerting
Challenging
Emergency Warning
This was put together by Dr. Bob Besco (Captain AAL, retired)
He is now the president of PPI.
You can reach him at -
Professional Performance Improvement
10887 Crooked Creek Drive
Dallas, TX 75229
214-361-1908
pilotperformance_at_compuserve.com
Good luck !
Tim
Timothy W. Manuge
Air Canada
>Can anyone guide me to a couple of good references on conflict resolution on
>the flight deck. I am updating a CRM refresher and I want to make this a
>part of th presentation.
>Thanks,
>LLM