G.W. Bates asked:
>>>Am seeking advice & thoughts on seniior pilots
dealing with and communicating with passengers in the cabin.
Drunks complainers etc
is teir any training for this anywhere<<<
Britannia has just gone through a similar training development process.
You might want to contact Capt. George Robertson for information about
their approach. George was at
100023.3603_at_compuserve.com
the last time I checked.
B.A. also has a well-established training programme for cabin staff
handling of hostile PAX which includes techniques, criteria for involving
flight crew etc., run by (if I remember it right) the Style and Service
dept.
Seasons best wishes,
Rick Heybroek
LOFTwork ltd.