Re: pilots & passengers

Rosamund Woodhouse (ros.woodhouse_at_utoronto.ca)
Fri, 12 Dec 1997 16:18:43 -0500

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Previous message: Herbert Armstrong: "Re: NCARC review of FAA and Air Traffic Control"
Maybe in reply to: G W Bates1: "pilots & passengers"

Yes, and maybe no! i.e. there are huge amounts of stuff on what
are sometimes termed "communications skills", but whether any of it is specific to
aviation contexts I don't know. If you don't find aviation specific materials, I can
help guide you around the stuff that has been developed for medicine (dealing with
difficult patients etc.). I can also verify that the techniques work highly effectively.
For example, effective communication skills can make or break an emergency
physician.
Ros Woodhouse

On Fri, 12 Dec 1997 08:39:37 -0500 G W Bates1 wrote:

> From: G W Bates1 <GWBates1_at_AOL.COM>
> Date: Fri, 12 Dec 1997 08:39:37 -0500
> Subject: pilots & passengers
> To: crm-devel_at_db.erau.edu
>
>
> Am seeking advice & thoughts on seniior pilots
> dealing with and communicating with passengers in the cabin.
> Drunks complainers etc
> is teir any training for this anywhere/
> ta

Previous message: Herbert Armstrong: "Re: NCARC review of FAA and Air Traffic Control"
Maybe in reply to: G W Bates1: "pilots & passengers"